Things you should know...
Sadly we have to throw in some boring stuff, but it is important, so please read it carefully. If it's confusing, we apologise. Please contact us and we'll try our best to clear up the confusion.
* Every now and again the Joomla! platform developers release a new major version of Joomla!. Upgrading between major versions (eg from 1.7 to 2.5, or 2.5 to 3.4) might not always be possible. Should this be the case, we will update your website to the latest release within the major version that it is on, and contact you to discuss the options of having your site redeveloped using the latest version of Joomla!
** Given that there are thousands of third party Joomla! extensions and templates around, it we are to a certain degree at the mercy of the developers of those exensions. We will be able to update the extension or template where the original developer of the extension or template has released updates for it, and where the licence agreement permits. Should it not be possible to update an extension or template for whatever reason, at the risk of damaging your website if we update the core Joomla! system, we will contact you to discuss the options available.
*** In order for us to maintain such low website maintenance rates we need to be able to plan for the resources that are required to service you the best. For us to deliver on the promises me make, we need to know that you are also committed, and it is for this reason that we only offer our maintenance agreements on a 12 month contract basis.